Refund policy
Returns Policy
Damaged or Faulty Items If your item is damaged or faulty, we’re here to help. Contact us within 30 days of receiving your order. Complete the Returns Form below and email photos of the issue to webstore@moanaroad.co.nz. We will assess your request. If eligible: New Zealand customers: You can choose a replacement (if in stock) or refund. No return required. International customers: We will issue a full refund (item price + original shipping paid by you). No return or replacement required due to high international postage costs. Replacements (NZ only) are processed within 7 working days, depending on stock.
Important: If your product was not purchased via this website, please contact the original retailer for any returns or queries.
Change of Mind Returns If you’ve simply changed your mind or ordered the wrong item, you may return it under the following conditions: Return within 30 days of receiving your order (New Zealand customers only). Return shipping is at your cost, and must be sent via tracked and insured courier.
The product must: Be unused and in original condition. Have all tags and original packaging intact. Be packed in protective courier packaging (e.g. a courier bag) to avoid damage.
Note: • Discounted or sale items are final sale and not eligible for return or exchange. • Returns that arrive without the order number or customer name may incur an admin fee or delay.
Refunds • Refunds (if applicable) are processed within 14 business days after approval. • Original shipping costs are non-refundable unless the product was faulty (international faulty refunds include original shipping).
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